Frequently Asked Questions

Frequently Asked Questions


ATM’s will be available near top-up stations for guests to add funds to their cashless wristbands, as vendors will only be accepting payments with the wristbands.


Working within the parameters of McFerson Commons and North Bank parks, we make every effort to make PromoWest Fest accessible. We will have ADA seating areas for all three stages.


There is no on-site camping. See Lodging for advice on camping in surrounding areas.


PromoWest Fest 2016 will be July 15-17.

Filming & Photography Policy

PromoWest Fest reserves the right to film and photograph all festival activities for promotional use.

Please be advised that upon entry, you are granting permission for your image to be used in any and all promotional materials.

PromoWest Fest assumes no responsibility for persons opposed to being photographed or filmed.


Festival gates open at 2pm on Friday and 1pm Saturday and Sunday. Entrances will be located on Nationwide Boulevard and on Neil Avenue. If tickets are still available, they can be purchased at the festival box office located inside the Nationwide Arena box office on Nationwide Boulevard.


The official hotel of PromoWest Fest is Hilton Columbus Downtown. See our Lodging page for additional links to hotel listings.

Info Center

Near both entrance gates, volunteers will be ready to answer your questions about PromoWest Fest and Columbus. We want you to enjoy your time at the Fest and in the city!


Once you pass through the main gate, we will have lockers you can rent. They even have a place to charge your mobile phone!


For parking in the Arena District please visit the Arena District website here.

Payment Plans

Payment plans are available when purchasing 3-Day passes on a desktop or PC only. Plans are not available when purchasing through the Ticketmaster mobile app.

Once you’ve landed on the PromoWest Fest ticket page, you’ll click ‘See Tickets’ for the type of ticket you want. On the next page, there is a drop-down menu that says ‘Select Ticket Type’. Click that and select standard payment or the payment plan you would prefer.

Please note that payment plans are charged on the 5th of every month as well as when you first sign up for a payment plan. For example, if a plan is purchased on the 4th of the month the purchaser will be charged the plan amount on the 4th and then again the next day on the 5th. Plan to buy on the 5th of the month to avoid any issues!

Prohibited Items

  • Weapons of any kind
  • Illegal substances (including narcotics) or drug paraphernalia
  • Framed or large backpacks, oversized bags
  • Chairs
  • Alcohol
  • Glass containers
  • Food or beverages
  • Coolers
  • Skateboards, inline skates, bicycles, carts, strollers, Segway’s, scooters or personal motorized vehicles
  • Large chain or spiked jewelry or clothing
  • Hula hoops
  • Musical instruments
  • Inflatables
  • Stickers
  • Flyers
  • CDs
  • Fireworks or explosives
  • Laser pointers
  • Umbrellas
  • Tents
  • Pets (except for service dogs)
  • Video equipment
  • Drones
  • Professional still cameras and equipment
  • Audio recording equipment




We will only allow re-entry for three-day wristbands. As long as you are wearing a valid wristband for those three days, you can exit and re-enter the event site. Wristbands that have been damaged or tampered with will not be accepted.


Safety is our number one priority. We have public safety and medical teams on hand. We will allow only a certain amount of tomfoolery. If there’s a chance someone may get an eye poked out, we’ll put an end to it…and we may even call your mom.

Service Animals

Individuals with disabilities shall be permitted to be accompanied by their service animals in all accessible areas of the Fest. The work or tasks performed by a service animal must be directly related to the individual’s disability.

Tree Climbing is Prohibited 

Tree climbing will not be permitted. This is not good for the health of the trees and violators will be arrested.

Tickets FAQs 

Level 1 vs Level 2 Ticket

There are a limited number of Level 1 tickets at the lower price. Once they're gone, the price goes up to Level 2. So don't wait to buy your tickets!

Kids’ Tickets

Kids 6 and under are admitted free when accompanied by a ticketed adult, just visit the PromoWest Fest box office to pick up a wristband for your child for that day. There is no limit to the number of kids per adult, however, free admissions are at the discretion of gate management, so please use your good judgment. Please note that only those wearing a VIP wristband can be in the VIP area. If you want your child to join you in VIP, you must purchase a VIP ticket for him or her. Free wristbands for kids 6 and under are considered General Admission and as such will not have access to the VIP area.

Name on Ticket

The name on the ticket simply reflects the name under which the ticket was reserved. PromoWest Fest reserves the right to ask for identification in relation to tickets, but this should only be necessary if there is a discrepancy with the tickets and we need to clear up any suspected fraudulent activity. Please note that WHEN YOU BUY A THREE-DAY TICKET, one wristband is issued for the weekend and cannot be used by another person.

Ticket Fees

Yes, there are ticket fees. We keep our ticket prices relatively low so the festival is still a great deal even with the fees. You have the option of buying your ticket at the gate, but there will still be ticket fees...and a line. So save time and buy your tickets online in advance.

Refunds or Exchanges

ALL TICKET SALES ARE FINAL. Refunds and exchanges are not allowed after a ticket is purchased.

Single-Day Tickets

Single-day tickets become available when the daily lineup has been announced.

Wristbands Are Not Transferable

WHEN YOU BUY A THREE-DAY TICKET, one wristband is issued for the weekend and cannot be used by another person. So, for example, you cannot buy a three-day wristband and give it to another person to wear on a different day.

Error Message: "We were unable to process your request."

This error message is common to Mac users due to security settings. If you are having this problem - or any technical issue purchasing a ticket - please click here to troubleshoot. If you are still having problems, please email us so we can escalate.

Ticket Donation Requests

Click here 

Still have questions?

Email us here